Contact Us
Contact Us
We're Here to Help
Vellaviana is committed to providing helpful customer service before and after your purchase.
Whether you have a question about a product, an existing order, shipping, or a return, our customer support team is available to assist you.
Get in Touch
For questions, support, or assistance with your order:
Email: contact@vellaviana.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM ET
We aim to respond to inquiries within 2 business days.
Order Support
If you are contacting us about an existing order, please include:
-
Order number
-
Full name used during checkout
-
Email address associated with your order
-
Details about your question or concern
Providing this information helps us assist you more efficiently.
Product Questions
If you have questions about a clock before purchasing, our team can help with available product information, dimensions, specifications, and order assistance.
Please refer to the individual product page for the specific specifications of each clock.
Business Information
Vellaviana
Operated by AA ECOM
262 Chapman Rd, Suite 240
Newark, DE 19702
United States
Email: contact@vellaviana.com
Phone: +1 209-680-4207
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM ET
We aim to respond to all inquiries within 2 business days.