Shipping policy

Shipping Policy

At Vellaviana, we aim to provide a clear and reliable delivery experience for every order.

Our clocks are fulfilled through our fulfillment and shipping partners. Delivery times can vary depending on product availability, destination, carrier conditions, and other circumstances.

Order Processing Time

Orders are generally processed within:

1–5 business days

Processing time is separate from shipping time.

Orders are not normally shipped on weekends or holidays. During periods of unusually high order volume, processing may take longer.

Shipping Times

United States

Estimated delivery time:

5–8 business days

Delivery estimates may vary depending on:

  • Shipping destination

  • Product availability

  • Carrier delays

  • Weather conditions

  • Peak shopping periods

  • Other circumstances outside our reasonable control

Delivery estimates are not guaranteed delivery dates.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take several business days to update after an order has shipped.

You can use the tracking information provided in your shipping confirmation email to follow your order.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, product size and weight, and available shipping methods.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes depending on the destination country.

Where applicable, these charges are determined by the relevant local authorities and may be the customer's responsibility.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Please carefully check your:

  • Full name

  • Shipping address

  • Apartment or unit number

  • Contact information

If incorrect or incomplete information prevents delivery, additional shipping costs may apply where applicable.

Lost, Stolen, or Delayed Packages

If your package appears to be delayed, please contact us at contact@vellaviana.com with your order number so we can assist you in reviewing the available tracking information.

If tracking confirms that a package was delivered but you cannot locate it, please contact us promptly so we can assist with the available delivery information.

Damaged Items During Delivery

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the damage

  • Clear photographs or videos showing the product and packaging

Please keep the product and original packaging while your request is being reviewed.

We will review the information provided and determine the appropriate resolution under our Refund & Return Policy.

Split Shipments

Orders containing multiple products may, in some circumstances, arrive in separate packages.

When available, tracking information for each shipment will be provided separately.

Contact Us

For questions about shipping or an existing order:

Vellaviana
Operated by AA ECOM

Email: contact@vellaviana.com
Phone: +1 209-680-4207

262 Chapman Rd, Suite 240
Newark, DE 19702
United States

Monday – Friday
9:00 AM – 5:00 PM ET